dkwin Privacy Policy

This privacy policy ("Policy") applies to all users of the dkwin platform's services. By registering on this site or using its services, you are considered to have accepted all terms of this policy. To learn the full terms of your relationship with dkwin, please read our Terms and Conditions, which contain guidelines for the use of all services.

We have drawn up this policy following the data protection standards applicable in Bangladesh. dkwin is always committed to protecting user privacy.

1.1 Registration and Account Information

When you open an account on the dkwin platform, the following information is collected from you:

• Full name (in Bengali or English)
• Mobile number
• Email address (where applicable)
• Date of birth (for age verification)
• Username and password chosen by the user (stored in encrypted form)

1.2 Identity Verification (KYC) Information

To ensure secure transactions and prevent fraudulent activity, dkwin may request identity verification documents in certain circumstances. These may include:

• National ID (NID) number or photo
• Relevant pages of a passport
• Documents as proof of address

These documents are used solely for identity verification purposes and are stored in encrypted form on secure servers.

1.3 Transaction and Activity Information

When you carry out deposits, withdrawals, or gaming activity on dkwin, we automatically record the following information:

• Date, time, and amount of transactions
• Payment method used (bKash, Nagad, or Rocket)
• Bet and gaming history
• Record of bonuses and promotional offers received
• VIP tier activity and cashback history

1.4 Technical and Device Information

Some technical information about the device and network you use to access dkwin may be collected automatically:

• IP address
• Browser type and version
• Operating system
• Device identification information (for mobile app users)
• Login date and time

This information is primarily used for security monitoring and detecting unauthorised access.

dkwin uses collected data only for the following purposes. Data is not used for any other purpose without the user's consent:

1. Account management and identity verification: To register your account, verify login, and ensure secure transactions.
2. Payment processing: To complete deposits and withdrawals and maintain transaction records. The minimum deposit is ৳200 and the minimum withdrawal is ৳500 — every transaction record is kept securely.
3. Customer support: To assist with your complaints and questions via live chat and email.
4. Bonus and promotion management: To correctly deliver the welcome bonus, VIP cashback, and other offers.
5. Fraud prevention and security: To detect suspicious activity and maintain platform security.
6. Sending relevant notifications: To communicate important account-related information, transaction confirmations, and security alerts.
7. Service improvement: To monitor usage patterns in order to further improve the user experience.

3.1 Security Measures

dkwin uses industry-standard security technology to protect your information. The key components of our security measures are:

• SSL encryption: All data transfers are secured with SSL technology so that third parties cannot read the information.
• Password hashing: Your password is never stored directly — only an encrypted hash is kept.
• Firewall protection: Multiple layers of firewalls are active to prevent unauthorised access.
• Regular security reviews: Periodic audits are conducted to identify potential vulnerabilities.

3.2 Servers and Data Centres

dkwin's server infrastructure is operated in secure data centres. Physical access to servers is strictly controlled, and only authorised personnel may operate them.

dkwin does not sell your personal information or transfer it to third parties for advertising purposes. However, relevant information may be shared in the following limited circumstances:

4.1 Payment Processors

To complete transactions via bKash, Nagad, and Rocket, the necessary information is shared with the respective payment platforms. This information is used solely for transaction verification, and these mobile financial services follow their own privacy policies.

4.2 Technology and Service Partners

Game studios, security service providers, and technical infrastructure providers may use the minimum information necessary to run specific services. Data protection agreements are in place with these partners.

4.3 Legal Obligations

If dkwin is required to provide information in compliance with applicable law in Bangladesh or a lawful directive from a government authority, it is obliged to do so. In such cases, we provide only the specific information required by the order.

4.4 Business Restructuring

In the event of a company restructure, merger, or acquisition, user information may be transferred to the new entity. Users will be notified in advance and the same level of protection will be maintained.

5.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. dkwin uses cookies for the following purposes:

• Essential cookies: To keep login sessions active and ensure the core functionality of the site.
• Performance cookies: To understand which parts of the site are used most and to improve speed.
• Functionality cookies: To remember your preferences (language, theme).

5.2 Cookie Controls

You can accept or reject cookies from your browser settings. However, disabling essential cookies may limit certain features of the site.

5.3 Third-Party Tracking

dkwin does not use third-party advertising tracking or social media pixels. Any analytics data collected is solely for improving the platform's own services.

All financial transactions on dkwin are completed via bKash, Nagad, and Rocket. Your mobile banking PIN or password is never stored on dkwin's servers — this information is processed directly on the respective mobile financial service's platform.

Transaction records — date, amount, and method — are stored in the account history. This is useful during dispute resolution and security reviews.

dkwin strictly follows a 21+ age policy. Anyone under 21 is not permitted to open an account or use the platform. If we become aware that information from a minor has been collected, we delete it immediately and close the associated account.

For more information on responsible gaming, our Responsible Gaming page contains detailed guidelines explaining the steps we take to protect minors.

As a dkwin user, you have the following rights regarding your own information:

1. Right to access: You can view the information stored in your account at any time. Contact the support team for detailed information.
2. Right to correction: If there is any error in your personal information, you can request a correction.
3. Right to request deletion: If you wish to close your account, you can request that your information be deleted. However, due to legal and financial obligations, certain information may need to be retained for a specified period.
4. Right to opt out of marketing communications: If you do not wish to receive promotional messages, you can unsubscribe at any time.
5. Data portability: In certain circumstances, it may be possible to provide you with a copy of your information.

To exercise these rights, contact our support team via live chat or email.

dkwin does not retain your information indefinitely. As a general rule:

• Active accounts: Necessary information is retained for as long as the account remains active.
• Closed or inactive accounts: Even after an account is closed, financial transaction records and identity verification information may be retained for the applicable legal period.
• Disputed transactions: Information related to any unresolved transaction dispute is retained until the dispute is settled.
• Legal obligations: If applicable law requires information to be retained for a specific period, that requirement is followed.

Once the retention period ends, information is securely deleted or anonymised.

dkwin reserves the right to update this privacy policy as needed. If significant changes are made to the policy:

• The "Last Updated" date at the top of this page will be changed.
• For significant changes, registered users will be notified via email or through the platform.
• The date on which the revised policy takes effect will be clearly stated.

If you continue using the platform after any changes, you will be considered to have accepted the updated policy. If you have questions about any aspect of the policy, please contact us before the changes take effect.

For a general overview of our terms of service, visit our About Us page, where dkwin's scope of operation and goals are explained in detail.

If you have any questions, concerns, or requests regarding this privacy policy, please contact the dkwin support team:

• Live Chat: Available in Bengali and English, 7 days a week, 24 hours a day.
• Email: [email protected]

For quick answers to common questions, visit our FAQ section — it covers many common questions about accounts, payments, and security.